Contact Us

TempPrivacy is a small independent project, not a company with a support department. That has an upside: messages go straight to the person who builds and maintains the service, and genuine bug reports usually get fixed quickly.

📬 Email

The only way to reach us is by email:

To get a useful answer faster, tell us which browser and operating system you were using, what you expected to happen, and what actually happened. Screenshots help more than descriptions.

🐛 Reporting a problem

The most common reports we get, and what to include:

• The address won't generate — tell us roughly what time it happened and whether a page refresh fixed it. This is usually an upstream outage at mail.tm rather than a fault on our side.
• An expected email never arrived — tell us which service you were signing up for. Many sites silently refuse to send to known disposable domains, which looks identical to a delivery failure from your end.
• Something renders badly — browser, OS, and screen size. Mobile layout issues are the ones we most often miss.
• A factual error in a guide — quote the sentence. If you are right, we correct it and say so.

🚨 Abuse reports

If someone has used a TempPrivacy address to harass you, commit fraud, or evade a ban on your platform, write to us with the full address and the approximate time. We will help where we can — but please understand the limits of what we can offer.

We do not operate the mail infrastructure ourselves; addresses are created through the mail.tm public API. We do not log IP addresses against generated addresses, and inboxes are not retained after a session ends. In practice this means we usually cannot identify who used a given address. If you need account-level records, the request has to go to mail.tm, and a formal legal request is the appropriate route.

If you run a service and would rather not receive sign-ups from disposable addresses at all, the practical answer is to block known disposable domains at registration. Publicly maintained blocklists exist for exactly this, and most services use one.

💼 Business enquiries

Advertising, partnerships, or questions about the project — same address, and please put "business" in the subject line so it does not get lost among support mail.

🔎 Before you write

A few things we are asked often and cannot do: we cannot recover an expired inbox, we cannot tell you who used a particular address, we cannot create an address on a domain of your choosing, and we cannot help you get around a site that has blocked disposable email. The FAQ on the main page covers most of the rest.